Koh Samui, Thailand Hotel & Resort Guest Reviews
May 24, 2016
"Dåligt tryck i duschen. Lås på dörren kärvade. Men bra budget hotell."
May 23, 2016
"clean hotel .beds are very close to the wall .hotel has no elevator .Cases are not taken from the personal to the room .pool is very small .pool is in 3 floor without lift. no service at the pool .beach does not lieRestaurant very expensive <span style="display:none">[R24 integr.ERR:escaping]</span>"
We are satisfied your service., May 12, 2016
"We made a room reservation via a travel agency for 3 people, but we called the hotel before hand to upgrade the room to 4 people expecting an extra charge. A man called Chris, the front office manager spoke with our Tourico sales manager. They decided as Tourico had supported the hotel before we could have a complimentary upgrade. The room was now booked for 4 people, no longer 3. When we got there late at night around 10:30-11pm, the night shift front office staff did not understand our deal and believed we needed to pay the extra for the 4th person. It was still down as the original booking for 3 people and they could not change it. They simply wasted our time checking for ages to no avail. We were very tired and asked to simply check in and asked him to consult with his manager the next day. But they insisted we pay the extra. The following morning we faced a huge problem from the front office manager Chris. He decided he did not remember the phone call with our sales manager that we would be bringing a 4th person, who he had said could be complimentary. He insisted we pay the extra for the 4th person and didn t even begin to think surely we would ve called ahead to upgrade the room considering we turned up with an extra person! He was extremely aggressive and arrogant after we reminded him of the phone call and again he insisted he never talked to us. We asked him how we could know his name and he had no answer. We were not happy with the way he spoke to us and asked him to be polite with his guests. But he said he was polite enough . He said he remembers every guest and believed he had never talked to us but how on earth do we know his name? We were so upset with his bad manners and for treating us so badly. Details outlined below:1) He called the sales manager he had originally spoken to, and said his staff and him wanted to hit us! Because we were showing off where we worked. If we wish to show off why would we book through another travel agency?! We simply explained our sales manager thought we could get a complimentary upgrade because of the good relationship between the hotel and our company Tourico. But he said Tourico had only sent 2 bookings there before so it wasn t much! This was extremely unprofessional again. 2) He said to our sales manager that we had called his nightshirt staff dickheads . Again, unprofessional and untrue. If this is so, why did they still receive tips? 3) Very important, we never meet before but still knew his name. 4) He refused to apologise and acted needlessly bossy. I have stayed in Koh Samui on multiple occasions and worked in tourist industry for years. I have met only professional and humble staff. I have stayed at the InterContinental Baan taling Ngam, Villa nalinadda and Silavadee. I never faced a problem like this before. 5) He told the sales manager, we can have the free upgrade and no need to pay for 4th person so long as we don t post any negativity in TripAdvisor. But we cannot do this. He was a terrible guy and I do not believe he should be any type of manager in a hotel."
May 12, 2016
"Need clean the beach from hotel to sea."
Excellent service. I may book my Bangkok hotel through your website if rates are favourable., May 7, 2016
"Everything about the Resort was wonderful. The villa that we stayed was well maintained, even though it showed some signs of aging. I ve read from comments regarding the poor reception of the wifi but from my experienced the wifi was excellent and we were even able to received wifi at the beach area.The juice maker at the breakfast was my wife s favourite. She had cups and cups of all her favourite beetroot, green apples, pineapples and carrots. For me, my favourite were the fresh fruits. Love the mangoes and pomeloes.The location was questionable but with the regular free shuttles to Lamai and Chaweng what s there to complain.If you are travelling with elderly companion or those needing some mobility, this resort might have a problem for them. Because of the natural surroundings and keeping nature untouched (the rock formations) the pathways are very undulating."
difficultés pour obtenir le bon de réservation après réglement, May 2, 2016
"chambre standard donnant sur parking, odeur nauséabonde, photos trompeusesSalle de bains les pieds dans l eau après une douche, robinetterie bouchée et pommeau balladeur"
April 29, 2016
"recurrent problems with the wifi connection.Very nice bungalow with a very good services."
April 28, 2016
"Perfect - after made all new last year - i like it"
May 5, 2016
"All was excellent!Perfect stuff, clean beach, hot sun!"
May 1, 2016
"Free Upgrade from Bungalow to Standard Room."
no issues, easy to book, April 30, 2016
"lovely resort, awesome rooms but they are showing their age, plunge pools not cleaned properly, very hilly, beach out front not very clean but found that was the case in most of this area"
April 25, 2016
"It was a wonderful Time. The hotel Service was perfect."
easy . Again ., April 24, 2016
"Helped to get my room of choice by great staff . Enjoyed being there again . great atmosphere and fun . Not for a romantic getaway , for a fun and party holiday ."
April 25, 2016
"Location was just perfect!! It s just the ac wasn t working properly but rest all was good."